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Middle (2-5 ani), Entry (0-2 ani)

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ITSDONE Romania (part of the Austrian group ITSDONE Holding) is the newest SAP partner for the Romanian market.

We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.

For one of our support projects we are recruiting SAP Logistics Support Consultants willing to develop themselves in Sales area (CRM or similar).

We offer

  • Training with company's & customer's consultants 
  • Access to state of the art SAP systems
  • Access to online training platforms
  • Friendly & relaxed environment proper for personal & professional development.

Job description

  • Takeover of incoming customer requests and incidents in SAP and non-SAP area
  • Dispatch incoming tickets to the respective teams
  • Effectively collaborate with 2nd and 3rd level teams
  • Take on ticket resolution for dedicated services 
  • Follow-up on ticket resolution 
  • Ensure escalation of ticket where necessary 
  • Ensure timely resolution of tickets
  • Provide input for process improvements
  • Documentation of the processes and applications
  • Clarifying the interfaces between the different areas
  • Take over tasks from SAP implementation projects
  • Monitoring & functional activities


  • Experience as SAP user/key-user 
  • Very good technical knowledge and understanding
  • Willingness of expanding knowledge and development in the area of SAP Sales (CRM, CPM - Customer Profitability Management)
  • Ability to analyze root cause of problems for quick issue resolution
  • Experience and passion in usage and working with mobile apps
  • Very high customer and service orientation 
  • Very good social skills, well and self-organized
  • Ready and willing to face challenges and continuous learn
  • Excellent spoken & written English skills
  • SAP CRM knowledge would be a plus
  • SAP ERP SD knowledge would be a plus

If you think you match our profile and you're ready to extend your SAP consulting career, don't hesitate to send us your CV!

ITSDONE Romania Team

#Efficient #Personal #Flexible