Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


ITSDONE Romania (part of the Austrian group ITSDONE Holding) is the newest SAP partner for the Romanian market.

We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.

For one of our support projects we are recruiting SAP Logistics Support Consultants willing to develop themselves in Sales area (CRM or similar).

We offer

  • Training with company's & customer's consultants 
  • Access to state of the art SAP systems
  • Access to online training platforms
  • Friendly & relaxed environment proper for personal & professional development.


Job description

  • Takeover of incoming customer requests and incidents in SAP and non-SAP area
  • Dispatch incoming tickets to the respective teams
  • Effectively collaborate with 2nd and 3rd level teams
  • Take on ticket resolution for dedicated services 
  • Follow-up on ticket resolution 
  • Ensure escalation of ticket where necessary 
  • Ensure timely resolution of tickets
  • Provide input for process improvements
  • Documentation of the processes and applications
  • Clarifying the interfaces between the different areas
  • Take over tasks from SAP implementation projects
  • Monitoring & functional activities


Requirements

  • Experience as SAP user/key-user 
  • Very good technical knowledge and understanding
  • Willingness of expanding knowledge and development in the area of SAP Sales (CRM, CPM - Customer Profitability Management)
  • Ability to analyze root cause of problems for quick issue resolution
  • Experience and passion in usage and working with mobile apps
  • Very high customer and service orientation 
  • Very good social skills, well and self-organized
  • Ready and willing to face challenges and continuous learn
  • Excellent spoken & written English skills
  • SAP CRM knowledge would be a plus
  • SAP ERP SD knowledge would be a plus

If you think you match our profile and you're ready to extend your SAP consulting career, don't hesitate to send us your CV!

ITSDONE Romania Team

#Efficient #Personal #Flexible