ITSDONE Romania (part of the Austrian group ITSDONE Holding) is the newest SAP partner for the Romanian market.
We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.
For one of our support projects we are recruiting SAP Logistics Support Consultants willing to develop themselves in Sales area (CRM or similar).
Training with company's & customer's consultants
Access to state of the art SAP systems
Access to online training platforms
Friendly & relaxed environment proper for personal & professional development.
Takeover of incoming customer requests and incidents in SAP and non-SAP area
Dispatch incoming tickets to the respective teams
Effectively collaborate with 2nd and 3rd level teams
Take on ticket resolution for dedicated services
Follow-up on ticket resolution
Ensure escalation of ticket where necessary
Ensure timely resolution of tickets
Provide input for process improvements
Documentation of the processes and applications
Clarifying the interfaces between the different areas
Take over tasks from SAP implementation projects
Monitoring & functional activities
Experience as SAP user/key-user
Very good technical knowledge and understanding
Willingness of expanding knowledge and development in the area of SAP Sales (CRM, CPM - Customer Profitability Management)
Ability to analyze root cause of problems for quick issue resolution
Experience and passion in usage and working with mobile apps
Very high customer and service orientation
Very good social skills, well and self-organized
Ready and willing to face challenges and continuous learn
Excellent spoken & written English skills
SAP CRM knowledge would be a plus
SAP ERP SD knowledge would be a plus
If you think you match our profile and you're ready to extend your SAP consulting career, don't hesitate to send us your CV!