Middle (2-5 ani), Entry (0-2 ani)
ITSDONE Romania (part of the Austrian group ITSDONE Holding) is the newest SAP partner for the Romanian market.
We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.
For one of our support projects we are recruiting SAP Logistics Support Consultants willing to develop themselves in Sales area (CRM or similar).
- Training with company's & customer's consultants
- Access to state of the art SAP systems
- Access to online training platforms
- Friendly & relaxed environment proper for personal & professional development.
- Takeover of incoming customer requests and incidents in SAP and non-SAP area
- Dispatch incoming tickets to the respective teams
- Effectively collaborate with 2nd and 3rd level teams
- Take on ticket resolution for dedicated services
- Follow-up on ticket resolution
- Ensure escalation of ticket where necessary
- Ensure timely resolution of tickets
- Provide input for process improvements
- Documentation of the processes and applications
- Clarifying the interfaces between the different areas
- Take over tasks from SAP implementation projects
- Monitoring & functional activities
- Experience as SAP user/key-user
- Very good technical knowledge and understanding
- Willingness of expanding knowledge and development in the area of SAP Sales (CRM, CPM - Customer Profitability Management)
- Ability to analyze root cause of problems for quick issue resolution
- Experience and passion in usage and working with mobile apps
- Very high customer and service orientation
- Very good social skills, well and self-organized
- Ready and willing to face challenges and continuous learn
- Excellent spoken & written English skills
- SAP CRM knowledge would be a plus
- SAP ERP SD knowledge would be a plus
If you think you match our profile and you're ready to extend your SAP consulting career, don't hesitate to send us your CV!
ITSDONE Romania Team
#Efficient #Personal #Flexible