Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Job Hours: 15:00 – 24:00

Department description and required skills:   Global Order Desk
The team provides operations support for field organizations during the entire lifecycle of a request and back office activities for any billable and non-billable requests.


The ideal candidate will have a successful track record in the following areas: 

• Support, Consulting, Outsourcing or Services Sales

• Back office or operations support previous experience will be an asset

• Fluent English• Fluent in another language other than English and Romanian

• Eager to learn high volumes in short time

• Knowledge of technical terms in HW/SW


Knowledge and Skills:

Professional:

Excellent communication skills: written and verbal;

Aggressive self starter with a great attitude and strong organizational skills;

Excellent verbal and written communication skills 

Knowledge of Windows, Outlook, Word, and Excel

Has understanding of IT or service industry 

Projects a positive and professional image

Strong data mining and prospecting skills

Organized  and close  the details;

Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.

Ability to work under pressure and tight deadlines despite the high demands of the working environment;

Ability to communicate effectively and calmly;

Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;

Orientation towards results, being able to bring excellent results even with tight time limits;

Ability to work with numbers and calculations.

Technical:

Fluent English skills language skills, must be able to read, write and speak professional English

Fluent in another language, must be able to read, write and speak professional in the specific language

Brief Description

Back office and operations support activities for field organizations combined with other global operational activities. Supporting the Oracle Managed Cloud Services business in upselling to existing customers, from an end to end processes perspective and providing effective and efficient support to drive Oracle Managed Cloud Services growth globally. The Sales Support Analyst will report to the Regional Manager and will be monitored and mentored by a highly experienced Senior Business Analyst. They will manage key sales support tasks and initiatives that include but are not limited to:  

Responsibilities

• Business analysis to match customer needs with Oracle products portfolio and customizations needed.

• Support field organizations on the entire lifecycle of a request with back office activities. 

• Communication with stakeholders on any key stages of the process

Answer in due time to standard queries related to the internal processes 

Make effective tracking for all requests handled 

Provide requester feedback at any steps in the process

• Act as knowledge expert in all OMCS end to end processes and systems

• Act as lead on internal processes for upsells

• Act as a bridge between the sales team and various other supporting functions (GSC,  Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)

• Undertake admin responsibilities as required by Management

• Proactively screen deals for roadblocks and track deal progress

• Assist in the escalation of critical deals as required (through various back office functions and processes)

• Integrate with sales team and sales management to gain understanding of business priorities and challenges 

• Ensure smooth and efficient booking of deals meeting all cut off dates for bookings

• Support higher value deals and new logo deals if capacity allows

• Maintain accurate and timely records of activity to allow for KPI production

• Communicate activity metrics to sales management

• Undertake other reporting & projects as required