Customer Service Representative

sales - support - Customer service

Limbi vorbite

engleză

Adresa/ adresele jobului

Târgu Mureș


The Sales Agent and Customer Service Representative (CSR) role will provide excellent customer service and technical support to customers through a variety of support channels as well as promote and sell the Company's services to new customers.

Specific Responsibilities May Include:

  • Ensure excellent customer satisfaction and excellent customer service skills

  • Assist users with general inquiries, product support, service information, order processing and technical issues in a diverse technology environment (via phone/email/chat)

  • Respond appropriately to customer escalations

  • Sell the Company's services to new customers while participating in the Company`s growth

  • Triage Support requests for routing to our Technical Support or Billing Departments

  • Work with other agents to resolve or properly close help tickets

  • Manage an individual ticket queue

  • Be capable of developing a good understanding of customer’s needs and how to diagnose and fix their issues

  • Demonstrate interpersonal skills and is able to provide empathy for customer’s situation

  • Having ability and willingness to tend to any other tasks as assigned

Required Experience, Skills & Competencies:

  • Fast learning and adaptability to new challenges

  • Previous tech support and/or troubleshooting experience is a plus

  • Demonstrated ability to satisfy customer needs

  • Robust multitasking skills (. able to log calls and interact with customer simultaneously)

  • Excellent written and spoken English language communication skills with ability to communicate technical issues in non-technical terms

  • Strong analytical, problem solving and general troubleshooting skills

  • Availability to work on Canadian standard business hours 9AM – 5PM EST