Provide daily operational support to Partners on financial claims processes;
Provide training and information on Operations processes and tools to Partners as needed;
Provide guidelines for process execution and follow up with Partners and other stakeholders on process execution
Conduct regular operational reviews with Partners;
Deliver reporting documentation to Partners and other stakeholders;
Act as first point of escalation for partners and internal stakeholders;
Ensure compliance and process guidelines are followed by Partners and other stakeholders;
Escalate issues on time and to the correct owner.