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Provide daily operational support to Partners on financial claims processes;

Provide training and information on Operations processes and tools to Partners as needed;

Provide guidelines for process execution and follow up with Partners and other stakeholders on process execution

Conduct regular operational reviews with Partners;

Deliver reporting documentation to Partners and other stakeholders;

Act as first point of escalation for partners and internal stakeholders;

Ensure compliance and process guidelines are followed by Partners and other stakeholders;

Escalate issues on time and to the correct owner.