To carry out Sales Activities, Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both as designated by the Sales Manager.
Manages and improves relations with travel agencies, tour operators and corporate customers,
Handles after sales, customer remarks and/or complaints.
Prepares regular reports and market analysis by using the provided data sources,
Assists Sales Manager in implementing targeted sales and marketing plans,
Issues and implements contracts with tour operators and travel agencies,
Promotes new products, fares and regulations to customers,
Participates in trade shows, conferences, and industry/community events to promote the corporate program as well as to leverage networking opportunities,
Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
Performs reservation/booking for the passengers applying to the counter, in person; uses CRT, and performs ticketing. Issues tickets for Domestic and International lines, MCOs, EBD’s Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
Performs Endorsement and Rerouting processes.
Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.
Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
Performs reservation/booking and files the post-flight documents accurately and in full, performs statistical actions in respect of the flight coupons.
In respect of processes for Lost Baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent.
Reports ans registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.
Desired Skills & Experience
University degree (minimum Bachelors degree)
Permanent residence permit in the respective country (The Company will not provide or assist with work permits)
Experience in civil aviation or tourism (min 1 year)
Knowledge of GDS
The ability to cope with situations that create pressure
Fluency and good command of English
Availability to work in shifts
Being a team player
Ability to handle multiple tasks simultaneously
Good knowledge and experience of a major Computer Reservations System
Strong oral and written communication skills
Sense of responsibility
Ability to make decisions accurately and effectively.