Aurea is looking for an experienced SaaS Operations Engineer to join our Managed Services Delivery team.
Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for supporting customer facing services, processes, systems and infrastructure.
This position will work to assure the overall availability and performance of production services against availability and quality SLAs.
They will respond to alerts or events that impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation and execution.