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Risk Analyst eCommerce (work in shifts)

Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București

Acest job nu mai este activ.

The Risk Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes, activities like: identifying fraudulent activity, mitigates losses to Avangate and their partners, as well as answering fraud/risk related requests from internal and external customers. 

Key responsibilities: 

• Reviewing the online and offline orders in the payment interface (order risk-assessment)

• Spotting suspicious behavior related to partners/affiliates

• Handling incoming customer requests via phone or e-mail - related to fraud/risk issues

• Identifying risk and preventing loss from fraudulent activities;• Secure handling of confidential information according to internal compliance procedures and specific training

• Suggesting countermeasures to detect specific fraudulent patterns

• Suggesting improvements in the tools and techniques in order to help scale the team


 Must have:

• Bachelor degree or 3 years related experience and/or training; or equivalent combination of education and experience

• Analytical skills: to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions

• Strong decision-making skills: making quick, high quality decisions on complex issues

• High attention to details

• Planning and organizational skills, willingness to take on responsibilities

• Focus, problem solving skills

• Flexibility and creativity
• Sound knowledge of Internet concepts such as IPs and cookies

• Strong PC skills in Windows environment

• Familiarity of Microsoft Office Suite (Excel, Word & Outlook)

• Excellent English (oral and written)

• Ability to effectively communicate with customers

• Willingness to work in day and night shifts, including week-ends

Nice to have:

• Experience with investigating fraud 

• Work experience in customer care or technical support

• Experience with billing, payments and card transactions

• Knowledge of eCommerce concepts


Benefits: 

• Gaining hands on experience in the exclusive field of online payment processing  

• Being part of a senior Risk-assessors team, devoted to excellence

• Working in a dynamic and international environment

• Specific fraud-analysis trainings

• Monthly performance bonuses

• Private medical subscription

• Lunch every day with your colleagues paid by the company

• Bookster

• WorldClass membership 50% off


Acest job nu mai este activ.