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Risk Analyst eCommerce (work in shifts)

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The Risk Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes, activities like: identifying fraudulent activity, mitigates losses to Avangate and their partners, as well as answering fraud/risk related requests from internal and external customers. 

Key responsibilities: 

• Reviewing the online and offline orders in the payment interface (order risk-assessment)

• Spotting suspicious behavior related to partners/affiliates

• Handling incoming customer requests via phone or e-mail - related to fraud/risk issues

• Identifying risk and preventing loss from fraudulent activities;• Secure handling of confidential information according to internal compliance procedures and specific training

• Suggesting countermeasures to detect specific fraudulent patterns

• Suggesting improvements in the tools and techniques in order to help scale the team

 Must have:

• Bachelor degree or 3 years related experience and/or training; or equivalent combination of education and experience

• Analytical skills: to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions

• Strong decision-making skills: making quick, high quality decisions on complex issues

• High attention to details

• Planning and organizational skills, willingness to take on responsibilities

• Focus, problem solving skills

• Flexibility and creativity
• Sound knowledge of Internet concepts such as IPs and cookies

• Strong PC skills in Windows environment

• Familiarity of Microsoft Office Suite (Excel, Word & Outlook)

• Excellent English (oral and written)

• Ability to effectively communicate with customers

• Willingness to work in day and night shifts, including week-ends

Nice to have:

• Experience with investigating fraud 

• Work experience in customer care or technical support

• Experience with billing, payments and card transactions

• Knowledge of eCommerce concepts


• Gaining hands on experience in the exclusive field of online payment processing  

• Being part of a senior Risk-assessors team, devoted to excellence

• Working in a dynamic and international environment

• Specific fraud-analysis trainings

• Monthly performance bonuses

• Private medical subscription

• Lunch every day with your colleagues paid by the company

• Bookster

• WorldClass membership 50% off

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