Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

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engleză

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The Fraud Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes, activities like: identifying fraudulent activity, mitigates losses to Avangate and their partners, as well as answering fraud/risk related requests from internal and external customers. 

Key responsibilities: 

• Reviewing the online and offline orders in the payment interface (order risk-assessment)

• Spotting suspicious behavior related to partners/affiliates

• Handling incoming customer requests via phone or e-mail - related to fraud/risk issues

• Identifying risk and preventing loss from fraudulent activities;• Secure handling of confidential information according to internal compliance procedures and specific training

• Suggesting countermeasures to detect specific fraudulent patterns

• Suggesting improvements in the tools and techniques in order to help scale the team


 Must have:

• Minimum Experience: entry level (1-3 years’ experience or equivalent combination of education and experience)

• Bachelor degree, preferable in related field

    • Required to work in rotating day and night shifts, including weekends

    • Analytical skills: to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions

    • Strong decision-making skills: making quick, high quality decisions on complex issues

    • High attention to details

    • Planning and organizational skills, willingness to take on responsibilities

    • Focus, problem solving skills

    • Flexibility and creativity
    • Sound knowledge of Internet concepts such as IPs and cookies

    • Strong PC skills in Windows environment

    • Familiarity of Microsoft Office Suite (Excel, Word & Outlook)

    • Excellent English (oral and written)

    • Ability to effectively communicate with customers


    Nice to have:

    • Experience with investigating fraud 

    • Work experience in customer care or technical support

    • Experience with billing, payments and card transactions

    • Knowledge of eCommerce concepts


    Benefits: 

    • Gaining hands on experience in the exclusive field of online payment processing  

    • Being part of a senior Risk-assessors team, devoted to excellence

    • Working in a dynamic and international environment

    • Specific fraud-analysis trainings

    • Monthly performance bonuses

    • Private medical subscription

    • Lunch every day with your colleagues paid by the company

    • Bookster

    • WorldClass membership 50% off