Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Perfect Candidate

 

  • At least 3 years experience;
  • Fluency in English language;
  • Desirable Customer Service experience;
  • Experience with MS Office tools and data manipulation tools, Excel, etc.
  • High quality and accurate administration of HR services and processes, as appropriate to the role and customer need;
  • Understands the total reward principles and how to apply Compensation and Benefits solutions across the short and long term;
  • Demonstrates excellent verbal and written communications across different audiences and channels;

Main Activities

 

  • Assists with the resolution of complex Employee queries related to Reward & Benefits;
  • Is responsible for processing transaction requests and group changes . annual bonus schemes;
  • Provides specialist technical expertise for the implementation of Reward & Benefits initiatives;
  • Coaches and provides feedback and training to upskill the junior population to more effectively answer
  • Reward & Benefit related queries in line with the aim of BAT’s Channel Strategy to resolve HR queries at lower tiers;
  • Proactively manage Reward and Benefits technology solutions using the HR procedures and guidance available to them;
  • Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
  • Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to specialist area.