Reward & Benefits Specialist
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- At least 3 years experience;
- Fluency in English language;
- Desirable Customer Service experience;
- Experience with MS Office tools and data manipulation tools, Excel, etc.
- High quality and accurate administration of HR services and processes, as appropriate to the role and customer need;
- Understands the total reward principles and how to apply Compensation and Benefits solutions across the short and long term;
- Demonstrates excellent verbal and written communications across different audiences and channels;
- Assists with the resolution of complex Employee queries related to Reward & Benefits;
- Is responsible for processing transaction requests and group changes . annual bonus schemes;
- Provides specialist technical expertise for the implementation of Reward & Benefits initiatives;
- Coaches and provides feedback and training to upskill the junior population to more effectively answer
- Reward & Benefit related queries in line with the aim of BAT’s Channel Strategy to resolve HR queries at lower tiers;
- Proactively manage Reward and Benefits technology solutions using the HR procedures and guidance available to them;
- Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
- Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to specialist area.