British American Tobacco Global Business Services currently has an exciting new opportunity for a Rewards and Benefits Analyst, joining us on a permanent basis, in our Bucharest offices.
Assists with the resolution of complex employee queries related to Reward;
Is responsible for processing transaction requests and group changes . annual bonus schemes;
Provides specialist technical expertise for the implementation of Reward initiatives;
Coaches and provides feedback and training to upskill the junior population to more effectively answer Reward related queries in line with the aim of BAT’s Channel Strategy to resolve HR queries at lower tiers;
Proactively manage Reward technology solutions using the HR procedures and guidance available to them;
Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
Works closely with relevant CoE to ensure specialist content hosted on knowledge management channels is in line with the strategy and works with the Knowledge & Content Manager to upload as appropriate.
2 to 3 years functional experience in a specialist / analyst position as well as working with and processing big data volumes are required;
Experience with MS Office tools and data manipulation tools - Excel (medium to advanced level);
High quality and accurate administration of HR services and processes, as appropriate to the role and customer need;
The role will operate at a Regional Level, with various stakeholders, therefore the successful candidate must have the ability to manage good client working relationships as well as understanding customer requirements and approaching solutions in a suitable way;
Excellent interpersonal skill set, with the ability to communicate and present ideas coherently and fluency in English language.