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Bitdefender Total Security 2015

Responsibilities:

  • Centralizes all customer service related issues reported by the Bitdefender customers and users;
  • Offers Support service to the Bitdefender customers via phone and email in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and service provided to the customer
  • Acquires complete information in order to escalate complex issues to the upper tier
  • Build, assimilate, implement, audit and improve working procedures;

 

Requirements:

  • 1+ years customer service experience required, sales or telesales experience preferred.
  • Strong ability to ask relevant questions to identify customer needs/concerns
  • Effective listening skills with high level of empathy;
  • Customer oriented attitude;
  • Proficiency in English, effective verbal communication skills, including grammar and tone
  • Self-motivator - upbeat and with a high energy level;
  • Ability to remain calm and confident while managing confrontation and rejection.
  • Strong work ethic, team-oriented attitude;
  • Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;

 

If you take up our offer, you will:

  • Be a member of a great and highly knowledgeable team;
  • Be part of a multinational company;
  • Benefit from career development programs;
  • Enjoy a competitive salary, flexible work arrangements, as well as medical and accident insurance;