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- Centralizes all customer service related issues reported by the Bitdefender customers and users;
- Offers Support service to the Bitdefender customers via phone and email in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Acquires complete information in order to escalate complex issues to the upper tier
- Build, assimilate, implement, audit and improve working procedures;
- 1+ years customer service experience required, sales or telesales experience preferred.
- Strong ability to ask relevant questions to identify customer needs/concerns
- Effective listening skills with high level of empathy;
- Customer oriented attitude;
- Proficiency in English, effective verbal communication skills, including grammar and tone
- Self-motivator - upbeat and with a high energy level;
- Ability to remain calm and confident while managing confrontation and rejection.
- Strong work ethic, team-oriented attitude;
- Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;
If you take up our offer, you will:
- Be a member of a great and highly knowledgeable team;
- Be part of a multinational company;
- Benefit from career development programs;
- Enjoy a competitive salary, flexible work arrangements, as well as medical and accident insurance;