Founded in, SNC-Lavalin is one of the leading engineering and construction groups in the world and a major player in the ownership of infrastructure. From its offices in over 40 countries, SNC-Lavalin provides EPC and EPCM services to clients in a variety of industry sectors, including mining & metallurgy, oil & gas, environment & water, infrastructure and clean power. In many cases, SNC-Lavalin combines these services with its financing and operations & maintenance capability to provide a complete end-to-end project approach.
The Finance Shared Services Centre (FSSC) in Romania is the internal "unit" responsible for the execution and the handling of specific transactional tasks. The goal of the FSSC is to provide increased levels of service to internal customers (. business units) by optimizing and standardizing processes and systems to reorganize some of the transaction-based activities into one centralized location.
As a Resolution and Inquiry Center Agent, you will be providing support to end users, which comprises troubleshooting problems, resolving financial issues and responding to general inquiries. You will operate through a contact center help-desk, as part of our global shared services center.
o Answer telephone calls and emails, document and record all incidents and requests brought to the attention of the Help Desk through the Service Desk Express (SDE);
o Manage financial inquiries (internal & external);
o Handle and solve queries in a timely manner until closure;
o Perform vendor account reconciliations;
o Execute all AP when such interventions are needed;
o Carry out root cause analysis and identify solutions for the problems raised;
o Show customer oriented attitude;
o Provide training to newcomers and ensure an efficient and functional backup structure;
o Continuously seek new knowledge, self-improvement and better understanding of the tools used;
o Communicate with all internal departments to ensure full coverage for all types of inquiries and requests;
o Identify areas where process/system improvements are needed;
o Share new gained knowledge by creating team procedures and documentation;
o Ability to work efficiently in a team environment.
o Contribute to developing a Team-Based culture.
o Proficiency in English and French;
o Knowledge of the Microsoft Office Suite;
o Knowledge, user experience of an ERP would be an asset;
o Ability to multi-task in a fast-paced, demanding environment ;
o Strong analytical skills;
o Client oriented and result driven
o Efficient time management;
o Self-motivated, independent and ability to execute with minimum supervision;
o Team player;
Assets/would be good to have:
o Outlook -Access permissions, delegations and rights
o Citrix Metaframe
o Oracle – EBS
Working Schedule: Monday to Friday on two shifts from 10-19 and 13-22