Reporting Analyst (ITIL, telecom experience)
Middle (2-5 ani)
Salariu brut pe luna
1000 - 1300 €
- Producing weekly and monthly operational reports related to contractual KPIs, KQIs and SLAs.
- Regular liaison with internal Ops Manager for review prior to submittal to the customer.
- IT process-related data and metrics
- Trend analysis
- Key risks, issues and highlights, contributing to the validation and analysis of data to identify and support service improvement activities.
- Promoting data capture and quality within our the IT service management platforms.
- Adhering to departmental deadlines, communications framework and standards.
- BA/BSc degree in Engineering or Computer Science
- At least 5 years experience in service management, including 2 years in a reporting function.
- Extensive experience with Excel – Pivot Tables / V-Lookups / Macros.
- Experience of BMC Remedy / Mycom OSI an advantage.
- Working within a mobile network operations environment highly desirable.
- ITIL / eTom certification and knowledge required.
- Fluent English spoken and written