Reporting Analyst (ITIL, telecom experience)

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/adresele jobului

Salariu brut pe luna

1000 - 1300 €


Main tasks

  • Producing weekly and monthly operational reports related to contractual KPIs, KQIs and SLAs.
  • Regular liaison with internal Ops Manager for review prior to submittal to the customer.
  • IT process-related data and metrics
  • Trend analysis
  • Key risks, issues and highlights, contributing to the validation and analysis of data to identify and support service improvement activities.
  • Promoting data capture and quality within our the IT service management platforms.
  • Adhering to departmental deadlines, communications framework and standards.

 

Required compentencies

  • BA/BSc degree in Engineering or Computer Science
  • At least 5 years experience in service management, including 2 years in a reporting function.
  • Extensive experience with Excel – Pivot Tables / V-Lookups / Macros.
  • Experience of BMC Remedy / Mycom OSI an advantage.
  • Working within a mobile network operations environment highly desirable.
  • ITIL / eTom certification and knowledge required.
  • Fluent English spoken and written