Remote Technical Support with EN (part time)

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Adresa/ adresele jobului

București


Part time Schedule (Remote/ WORK from HOME)

Working days: Saturday & Sunday

Shift1: 6:00-15:00
Shift2: 10:00-19:00
Shift3: 14:00-23:00
Shift4: 22:00-7:00

*If you decide to join Accenture, you will receive a Bonus of 1500 EUR Gross*

Technical Support agents assist end users in day by day operations with specific applications;
Receive and assess claims according to defined procedures;
Receive and log all e-mails/web/phone calls and ensure proper documentation;
Research of required information using available resources, user guides and match complaints with known errors and issues;
Support in using application functionalities, identification of possible workaround;
Identify and escalate priority issues;
Helps agents in routing complaints to appropriate second level group;
Attend to information requests from customers and track the status of consignments on the system;
Handle operational queries with a sense of urgency and deliver an accurate final job;
Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
Take steps to improve performance based on coaching.

Ideal Candidate

• Fluency in English (min B2), both written & spoken;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Active listening skills;
• Detail-oriented and analytical thinking;
• Positive ‘can-do’ approach;
• Problem solving and analysis skills;
• Customer service orientation.

Our offer


- Competitive salary and performance bonuses
- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
- Opportunity to practice your language skills with native speakers
- Access to a global network of knowledge and resources
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
- An experienced Career Counselor to guide you and check on your progress
- Interesting and challenging work for the world’s leading companies – our clients
- Professional growth opportunities that recognize individual contributions and performance
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Choose Accenture and make delivering innovative work part of your extraordinary career!


  • Interviu online
  • Please rate your English skills on a scale from 0 to 3, where 0=NA, 1=Basic, 2=Conversational, 3=Fluent.
  • What are your salary expectations for this role (in lei net)?
  • Are you comfortable to work on weekends, covering the following shifts: Shift1: 6:00-15:00 Shift2: 10:00-19:00 Shift3: 14:00-23:00 Shift4: 22:00-7:00?