Regional Data services Team Lead
Middle (2-5 ani), Senior (5-10 ani)
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The key area of responsibility:
- Lead a medium size team of server engineers spread across EMEA region
- Keep daily operation and whole server infrastructure Up and Running
- Supervise delivery of server (hosting) systems and services
- Supervise implementations of complex hosting scenarios as per the various client requirements.
- Participate or drive periodical reviews, audits, projects of the Data services environment for whole region.
- Manage and supervise the implementation of the Data services (servers) policies & procedures to adhere to the security standard of Accenture.
- Manage proper monitoring for the effective utilization of the hosting infrastructure resources to resolve the server environment issues.
- Improve Customer Satisfaction Index consistently to achieve the Organization targets.
- Ensure delivery of hosting services as defined in SLA
- Ensure adherence to policies, processes and procedures defined for his/her area of work.
- Identify process improvement areas, drive changes in the processes
- Coach less experienced staff, ensure appropriate trainings are planned for the team to provide services on expected level.
- Good understanding with proven experience on:
- Microsoft server operating system 2013
- VMWARE OS administration
- High experience in troubleshooting in server area
- Managing applications running on all these servers
- WEB filtering principles, managing applications in this area
- Backup systems (Avamar preferable)
- Understanding of ISO27k1 concepts and requirements
- Good understanding of ITIL services and processes
- People management skills
- Ability to listen and provide fair feedback
- Excellent communications skills and focus on customers
- Demonstrate ability to take ownership, be accountable and build loyalty in order to deliver service excellence
- Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame
- High energy level and can effectively work with various cross functional teams
Experience in following areas in an advantage:
- Security architectures/technologies
Cloud solutions (IAAS,AAAS)
- What are your salary expectations for this job? ( RON/net)