The Customer Experience Account Manager is responsible for both revenue and customer service and is directly responsible for generating revenue for assigned accounts and territories.
Owns revenue opportunities from start to finish and is responsible for building and growing business relationships within their assigned accounts and channels.
The CEAM is the internal customer advocate for assigned accounts and geography and is responsible to coordinate across all functional departments to quickly resolve specific customer requests and needs, both stated and implied.
The role provides transparency to customers on their orders and requests and provides preemptive solutions on significant matters impacting the customer experience.
Key tasks include direct customer communication by a variety of channels, revenue generation, order management across the Panduit fulfillment chain, and information and exception management.
Customer service experience in the electronics industry or in similar areas;
Advanced written and oral English skills;
Advanced written and oral German skills;
Advanced written and oral knowledge of other foreign language will be considered a plus;
Knowledge of Office Packages (Word, Excel ...).
Good communication skills;
Bachelor’s Degree (required)
What we will offer you
Quarterly performance bonus;
Medical benefits for your spouse and children;
Easter and Christmas bonus;
Full time working contract;
Working schedule starting at 9:30 to 6 pm;
Fixed term contract during maternity leave;
When you express an interest in a job opening, you are sending your personal information to the HR Department of Panduit.
By submitting your personal data through your Curriculum Vitae, you are consenting to the use of your personal data for recruiting purposes within Panduit organization. The personal information you submit will be used only for recruiting purposes, will be stored for 1 year and will remain confidential. If you want to access, correct or delete your personal data feel free to contact Panduit via email address: .