Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, germană, franceză

Adresa/ adresele jobului

116 Strada Mureș, Timișoara


Atos is an international information technology services company with annual revenues of EUR billion andemployees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Notice: Since 1st July 2011, Siemens IT Solutions & Services is part of Atos.

For more information and to see our current vacancies, access the Career section from our website

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Job Description:

 

Quality Manager in Accounts: Within this job you will focus on implementing and monitoring of all quality aspects within IT Outsourcing contracts:

  • Successful realization of IT outsourcing contracts through monitoring, review and follow up of agreed measures addressing quality within the contracts of our Region as a member of the team.
  • Efficient use of resources and implementation of Atos relevant standards in contracts
  • The target is to secure on-going, standardized and up to date quality information flow from the account service team to the responsible management and by this means enable the management to track the status of accounts and take necessary decision regarding all quality aspects.
  • Sharing of common knowledge, lessons learnt and best practices through an effective knowledge management system and community regarding quality.
  • Executing the assurance function on accounts, within the framework of Quality in accounts under the guidance of Quality in accounts process owner
  • Providing to senior management impartial, balanced and fact based assessments concerning the status and quality level of accounts by using checklists.
  • Making recommendations for quality, mitigating risks, addressing issues, and customer satisfaction improvement regarding accounts
  • Reporting on the status of Division’s running contracts by periodically organized reviews.
  • Working with Account Service Teams within the reviews, to organize, perform, document Quality
  • Follow up on actions and monitoring of task lists
  • Monitor and improve the overall Quality process
  • Documenting common knowledge, lessons learnt and best practices.
  • Identifying and implementing new and innovative initiatives in order to continually enhance the value Quality provides to the business.

You will work together with the Account Service Teams in countries in Central and Eastern Europe and you will be part of the management reviews, where the milestone/quality gates approvals are decided.

 

Through your willingness to learn, targeted training, on-the-job training and our structured approach, you will extend the lessons learned from the previously analyzed accounts, continuously improving your know-how and knowledge and sharing them with the colleagues from Central and Eastern Europe.

 

Job Requirements:

 

Education: Graduate of Polytechnic or University or Computer since with relevant technical or business background and deep technical understanding;

 

Professional experience:

Have relevant IT and business background and IT understanding.

You should have at least 4 years of relevant work experience. Experience in at least 4 of the following areas is a prerequisite for us:

  • Working as a Quality Manager within IT
  • Experience in Implementing Quality standards within an IT organisation
  • Good knowledge on different standards
  • Able to create and support creation of work procedures
  • Knowledge or experience in Project management methodologies
  • Knowledge in a company standard departments structure
  • Provides basic guidance in the interpretation of relevant national or international standards (. ISwith respect to the quality system.
  • Within a supervised environment, carries out assignments of an investigative nature into the quality aspects of any type of development project or service delivery function.
  • Reviews new or amended standards, procedures and other processes checking for compliance against the quality system, and external standards where appropriate.
  • Provides basic advice and guidance on the development, documentation and application of standards, procedures and other quality managed processes.
  • Assists in conducting audits, according to agreed plans and in line with organisational standards, to assess compliance with the organisation's quality system and relevant quality plans.
  • Assists in analysing the results of audits against the organisation's quality system and relevant quality plans, recommending corrective actions where appropriate.
  • Provides basic advice and guidance on the development, documentation and application of standards, procedures and other quality managed processes.
  • Assists with the co-ordination of corrective action required following an external/internal quality audit.

     

    ITIL certification is a plus;

    Good understanding of outsourcing services is a plus.

     

Social Skills and competencies:

 

If you enjoy working in an international company and want to gain experience in an intercultural project environment, then your strengths should include:

  • experience in managing interactions in a multicultural environment
  • experience in managing interactions with Top Management staff
  • very good communication skills, both oral and written
  • good results under tight deadlines
  • proven analytical thinking
  • very well organized, detail oriented
  • able to express own position clearly and concisely in meetings
  • good on Information acquisition
  • Capable to deliver concise and effective reports

Fluent in German and English is mandatory.

 

What we offer:

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days;

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.

 

How to apply:

In order to complete your application, please click on the link and select the “careers” tab.

- Choose the country (Romania), then the desire position and click Apply Now
- Complete the registration process
- Attach your CV and Letter of Intent

 

Only suitable candidates will be contacted for interview and please note that your resume will be entered in our data base and may be used in further recruitment projects.

Also you can send us your resume at the following address