Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

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Summary of Role:

This is a high energy and high impact role that requires significant experience, a comprehensive understanding of project management, strong commercial and technical insight and an insatiable drive to deliver high quality deliverables end to end, especially in BPO area of

The Project Manager is responsible with the projects setup, implementation and coordination in order to assure a smooth and efficient process transition for the clients by ensuring service delivery excellence.


- Efficiently and effectively manage project scope and schedule components while simultaneously meeting or exceeding quality standards;

- Take full responsibility for the engagement, relationship, expectation management and delivery of services to one or more clients (with significant business, political, or high-profile impact, and potential high-risk dependencies)

Communicates progress, risks, expectations, timelines, milestones and other relevant metrics/project progress to all project stakeholders.

Ensures the project meets the client expectations with respect to quality, budget, delivery timelines;

-  Prioritizes/leads the project team in prioritizing the tasks of the project, based on analysis of strategic importance, outstanding tasks, obstacles and barriers, budgets, resources, deadlines;

-  Creates or participates in the creation of project documentation;

-  Has strong knowledge of cost control;
Indentifies tracks, manages and mitigates risks throughout the project life. Escalates the issues when necessary to ensure minimum impact on project deliverable

- Ensure an efficient communication in order to achieve a great client satisfaction level, while respecting the internal procedures and the legal specifications

- Coordinating day-to-day activities in order to meet or exceed Service Level Agreements,

- Managing day-to-day operational interactions with the Client(s),

- Develops projects effectiveness reports and other reports requested by upper management; recording on the overall performance of the team and suggest possible areas of improvement;

- Anticipates clients’ needs and generates a wide range of solutions for the client's sets of different problems that may appear;
- Competent understanding of project management methodology including the ability to manage risk, develop detailed work plans and specifications, and run team meetings;

- Manage staff schedules, staff recruitment, training, performance evaluation, monitoring.

- Ability to work on multiple projects simultaneously


Knowledge and Skills:

- Proven experience in understanding client needs and adding value by successful engagement, especially in BPO field; 
- Exceptional verbal and written English communication skills; Able to write reports and proposals for board level executives;

- Highly motivated, self-directed individual;
- Excellent organization skills and highly attention to detail;
- Excellent interpersonal skills;

- Sufficient understanding of People Management, Tools, Processes and Methodologies,
- Ability to multi-tasking between multiple activities;
- Ability to understand business processes;

- Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectations;

- Ability to view complex/conflicting data, identify problems and propose solutions/alternatives;

- Good knowledge of Microsoft Office - Must have a focus on detail and driving results

Nice to have:
- Medium knowledge of French/German/Spanish or other European language; 
- Bachelors in Business Administration, CommunicatioPublic Relations, Management Information Systems or related field;

- Familiarity with JIRA or other task management software


- At least 2 years’ experience in BPO area/Shared Services and capability to lead a team of at least 15 people;
- Inspiring Leader – Able to gain respect and trust from the team and willing to "get beyond limits" to get the job done. Be skilled at building strong relationships and partnerships

Offer (bonus, benefits):

Chance to develop a career in a multicultural environment;
Working on multinational projects;
Exposure to modern, highly effective work practices;
Attractive salary package;
Flexible schedule;
Premium healthcare services at a private medical center;
Meal tickets;
Relaxed, friendly atmosphere (with Xbox, Wii and more);
Career growth opportunities in a professional and friendly environment;
Company sponsored events like: Workshops, Teambuilding, Christmas Party etc.