Within Oracle Fusion Application Technology we deliver technical support, collaborating between functional and middleware solutions, to leading companies worldwide for improved business performance. We look to attract, hire, and retain the best talent in the industry to realize the vision of making our innovative and comprehensive Fusion Application solution world cla
The FAST Tech team is expanding to support our rapidly increasing SaaS customer base. The team partners with Fusion Application/Middleware Development and Support in resolving technical issues for both on-premise and cloud customers. It is a unique opportunity to be part of the future of Oracle Products/Support and help shape the organization to benefit our customers, employees and overall organization. If you are excited by the notion of being able to define a group embracing Oracle’s cloud initiative, this is the place to
Position is for a Manager/Senior Manager with a technology and software support background.
Responsible for leading a team of Application Support Engineers providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical caseThe focus of this team is to provide customer service on a technical and functional level and to ultimately drive complete and total resolution of each service incident and to proactively work issues with design for product improvement. This typically involves troubleshooting, then collaborating with functional and technical teams, often helping to resolve issues in areas such as middleware and cloud services.
Education & Experience: