Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite


Adresa/adresele jobului

Position Purpose:


We are looking for graduates who have successfully delivered a Team Lead role for at least one year to join our OPS team as a Procurement System Team Lead.


The role will be joining our existing team managing up to 5 team members and delivering a range of operational system support services to initially one of our clients Ariba Procurement system.

Due to recent rapid growth of our department, we are looking to build a new team with multiple roles to support our client.


One of those roles is a Team Lead role with responsibility for managing a new team as well as being the service owner for the support of the Ariba system.

We are looking for someone with Team Lead experience delivering a system support service and ideally with procurement experience.

You should have a good degree and an interest in pursuing a career in Procurement and systems support.

A good communicator with excellent English skills, a flexible approach and good problem-solving skills is what we are looking for.


English is the core language for support but any additional European languages would be a bonus.

There is potential for some onsite travel but the role is based in our Cluj-Napoca office.

Internal Ariba based training plan will be followed so that the relevant Ariba knowledge will be grown.

Key Responsibilities / Duties:

Example Line Management Responsibilities:

  • Managing team members’ development objectives;
  • Running twice-yearly review meetings of team members;
  • Escalation point for issues or questions from team members;
  • Escalate issues to line manager or relevant service owner when required;
  • Run weekly 121 meetings with team members;
  • Receive and respond to team members’ weekly updates;


Service Delivery Responsibilities

  • Service ownership and delivery of Ariba system support services (Upstream & Downstream);
  • Advanced knowledge of system;
  • Escalation point for team and client;
  • Client reporting;
  • Escalate issues to overall service owner;
  • Other ad-hoc duties when required;


Experience & Qualifications Required:

  • At least 1 years successful Team Lead experience;
  • Excellent English language skills, written and spoken;
  • Good MS Office skills (MS Excel to at least intermediate level);
  • Experience of delivering system support services is mandatory;
  • Experience of either Ariba System and/or Procurement preferred;
  • Any additional European language is a bonus;


Personal Attributes:

  • Dependable, highly motivated, proactive self-starter who is able to work independently, take initiative, and drive projects forward to completion with minimal supervision;
  • Analytical thinking and attention to detail;
  • Able to manage multiple tasks and prioritise effectively;
  • Team player and excellent communicator;
  • Passionate and flexible;


Key benefits:

  • Competitive salary;
  • Employee private medical cover;
  • Life insurance;
  • Co-payment gym subscription;
  • Pension contribution;
  • Working from home policy;
  • Comprehensive training and development.