Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

Cluj-Napoca


Our jobs involve developing, maintaining and integrating state of the art, mission critical solutions for Enterprise Content Management Systems in an international context for a leading European Insurance Group. 

Job brief

You will work as part of a multinational group with true, large, enterprise-wide systems, complex architectures and real life constrains (speed, performance, nonstop systems availability). You will also travel to Austria for training and project meetings. 

Main responsibilities:

• Ensuring that any issues of software or hardware within production environment are recorded, categorized and prioritized within a problem, the root cause or workaround found and the issues are solved as fast as possible;

• Ensuring the maintenance of the knowledge database or handover to second level support roles;

• Ensuring the end-to-end coordination of the assigned problems with all responsible roles (internal and external partners);

• Manage the lifecycle of all problems;

• Receive incidents from the Service Desk in order to handle them as a problem;

• Record and prioritize the problems in cooperation with the Client Manager, the Release Manager and the Transition Service Manager with appropriate diligence, in order to facilitate a swift and effective resolution;

• Analyze in cooperation with the Incident Manager the incident reports in order to recognize reoccurring incidents;

• Occasionally support of incident management for local supported applications.

Required skills:

  •  Minimum 3 years work experience in management of enterprise-wide help desk service center environment;
  •  Experience in IT field - software and hardware in general;
  •  Experience in project management;
  •  Knowledge of the Service Desk software;
  •  Very good command of written and spoken English.

Desirable skills (nice to have):

  •  German language skills;
  •  ITIL V3 (at least Foundation certificate).

Compensation & benefits:

  •  Very stable work environment, as part of large Banking and Insurance Multinational Group;
  •  Flexible work program, respecting your own private time;
  •  Full-time, unlimited employment contract;
  •  Attractive remuneration package;
  •  Lunch tickets;
  •  Private pension;
  •  Extra vacation days;
  •  Exchange of experience and training with international professionals, as a premise for personal development;
  •  Career development opportunities;
  •  German language courses;
  •  Contribution to sport activities;
  •  Team building events held both in Romania and Austria;
  •  Great workplace, central office location in a green and quiet area, great city view etc.