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Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

Cluj-Napoca

Acest job nu mai este activ.

Our jobs involve developing, maintaining and integrating state of the art, mission critical solutions for Enterprise Content Management Systems in an international context for a leading European Insurance Group. 

Job brief

You will work as part of a multinational group with true, large, enterprise-wide systems, complex architectures and real life constrains (speed, performance, nonstop systems availability). You will also travel to Austria for training and project meetings. 

Main responsibilities:

• Ensuring that any issues of software or hardware within production environment are recorded, categorized and prioritized within a problem, the root cause or workaround found and the issues are solved as fast as possible;

• Ensuring the maintenance of the knowledge database or handover to second level support roles;

• Ensuring the end-to-end coordination of the assigned problems with all responsible roles (internal and external partners);

• Manage the lifecycle of all problems;

• Receive incidents from the Service Desk in order to handle them as a problem;

• Record and prioritize the problems in cooperation with the Client Manager, the Release Manager and the Transition Service Manager with appropriate diligence, in order to facilitate a swift and effective resolution;

• Analyze in cooperation with the Incident Manager the incident reports in order to recognize reoccurring incidents;

• Occasionally support of incident management for local supported applications.

Required skills:

  •  Minimum 3 years work experience in management of enterprise-wide help desk service center environment;
  •  Experience in IT field - software and hardware in general;
  •  Experience in project management;
  •  Knowledge of the Service Desk software;
  •  Very good command of written and spoken English.

Desirable skills (nice to have):

  •  German language skills;
  •  ITIL V3 (at least Foundation certificate).

Compensation & benefits:

  •  Very stable work environment, as part of large Banking and Insurance Multinational Group;
  •  Flexible work program, respecting your own private time;
  •  Full-time, unlimited employment contract;
  •  Attractive remuneration package;
  •  Lunch tickets;
  •  Private pension;
  •  Extra vacation days;
  •  Exchange of experience and training with international professionals, as a premise for personal development;
  •  Career development opportunities;
  •  German language courses;
  •  Contribution to sport activities;
  •  Team building events held both in Romania and Austria;
  •  Great workplace, central office location in a green and quiet area, great city view etc.

Acest job nu mai este activ.