Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

2 Strada Canta, Iași

Acest job nu mai este activ.

We are looking for three Problem Analysts to join our Problem&Change Management team:

 

Description:

 

The key objective of the role is to ensure all events are actioned in an efficient and timely manner such that SLA targets are met and customers are satisfied. Main duties:

Receiving, logging and allocating a priority to all requests for changes

Tableing all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issuing an agenda and circulating all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration

Participate in  CAB and ECAB meeting

Validation or rejection of RFCs within the system

Training the technical teams regarding the Change Management Process

Liaising with all necessary parties to coordinate change building, testing and implementation, in accordance with schedule

Updating the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality

Reviewing all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed

Reviewing all outstanding RFCs

Updating changes and tickets

Ensuring the communication between customers and technical teams

Closing RFCs

 

Requirements:

Good English skills

  • Communication skills
  • Show Can – do – attitude
  • Ownership and initiative
  • Self-driven
  • Analytical skills
  • Good Interpersonal skills
  • Good organizational skills
  • Good ITIL understanding
  • Intermediate Excel understanding
  • Concepts of risk management, issue tracking, change management and requirements gathering
  • Will be considered as advantages: Experience with Incident, Problem and Change Management, ITIL Foundation Certification and technical awareness.

 

We offer training and internationally recognized  certification for the job.