Premium Services Sales Consultant

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Bitdefender Total Security 2015

Responsibilities:

  • Offers assistance  to Bitdefender customers via telephone and chat (primarily)

backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;

  • Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.
  • Ensures all established kpis are reached – eg : phone and chat availability, customer experience index, sales quota
  • Records and Shares any customer feedback with the other teams involved;
  • Acquires complete information in order to escalate complex issues to the upper tiers;
  • Build, assimilate, implement, audit and suggest improvement on working procedures;

 

Requirements:

  • Previous customer support or telesales experience required – at least 1 years;
  • Medium to Advanced knowledge about common operating systems;
  • Customer oriented attitude;
  • Excellent communication and negotiation  skills;
  • Initiative and proactivity;
  • Proficiency in English is a must;
  • Experience with Mac OS, iOS, Android, Linux platforms considered a plus.

 

Benefits:

  • The position is based at the Bitdefender HQs in Bucharest.
  • Challenging and smart environment;
  • Attractive compensation and benefits package;
  • Other small things to make you as comfortable as possible at work.

  • Interviu online
  • What are your financial expectations for this role (NET)?