Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
- Offers assistance to Bitdefender customers via telephone and chat (primarily)
backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
- Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.
- Ensures all established kpis are reached – eg : phone and chat availability, customer experience index, sales quota
- Records and Shares any customer feedback with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and suggest improvement on working procedures;
- Previous customer support or telesales experience required – at least 1 years;
- Medium to Advanced knowledge about common operating systems;
- Customer oriented attitude;
- Excellent communication and negotiation skills;
- Initiative and proactivity;
- Proficiency in English is a must;
- Experience with Mac OS, iOS, Android, Linux platforms considered a plus.
- The position is based at the Bitdefender HQs in Bucharest.
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Other small things to make you as comfortable as possible at work.