Ability and willingness to learn quickly
Desire to deliver an incredible customer experience
Excellent interpersonal communication, phone etiquette and writing skills
Stay calm under pressure and manage stress while working in a fast-paced environment
Attention to details and accuracy
University degree, technical diploma is an advantage
Intermediate knowledge of PC software, PC working experience, SAP experience is an advantage
Upper intermediate level of English, native Romanian.
Knowledge of Serbian language is an advantage.
Responsibilities / Accomplishments
Handling a high volume of inbound calls or e-mail's with enthusiasm and courtesy
Processing customer inquiries and preparing offers, releasing orders according tot he established process
Handling of the customer agreements
Providing customers with the basic technical advice and ensuring the follow-up on more complicated inquiries by the sales and technical teams
Ensuring fast and professional support of the sales team
Understanding key products and applications, prices, delivery time and similar data as required
Managing of the customer database and updating the customer market data
Analyzing and reporting on the defined key performance indicators (number of quotes and orders, average quotation time) Purchasing and logistics scheduling.
Aiming to optimize the selection of orders and materials
Stock management: defining the planning processes required to ensure good availability of production material
Ensuring the correct application of defined purchasing processes (updating and inventory control