Order Management Specialist
Middle (2-5 ani), Entry (0-2 ani)
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Responsibilities of the role include excellent service provided to P&G Customers by assuring:
- Quality order processing and execution
- Accurate and timely billing - following up on order execution until product is delivered and unloaded in the customer warehouse
- Keeping customers informed about their order execution status daily.
- Daily interaction with sales organization and customers to maintain up to date and accurate master data
- Tracking of customer satisfaction measures (Orders processed on time, Order Cycle Time)
- Understanding and use current procedures and develop new one as the business evolves
- Participation on CSAs (Control Self-Assessment) execution