Order Analyst with Russian in Timişoara

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, rusă

Adresa/ adresele jobului

Timișoara

Se recruteaza si din

Timișoara


General scope of the job:
- Ensuring operational support to the Customer and processing all the requests / orders received from the Customer

Responsibilities:
- Management of all incoming requests / orders
- Management of the backlog (orders and orders related requests)
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation

Customer Operational Support:
- Manages Customer relationship through providing daily operational support
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages
- Deals with and coordinates any order prioritization request with the Customer, to meet expectations


Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations 
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level

Backlog Order Management:
- Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations
- Provides continuous visibility of the orders / requests backlog situation to the Customer

Controlling & Quality:
- Contributes in reaching the defined process parameters & business fundamentals
- Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems

Requirements:
- University graduate
- Experience in Supply Chain/Logistics and in SAP is preferred
- Computer (internet, MS Office package)
- Foreign languages (both written & spoken) - English, Russian
- Good verbal & written communication skills
- Good analytical & synthesis skills
- Good working knowledge of MS Office (especially Excel)
- Good Customer relationship capacity
- Problem solving oriented
- Self confidence & independence in decision making
- Punctuality & Flexibility
- Team work capability

Benefits:

  • Great career opportunity with a leading international outsourcing company
  • Opportunity of personal development in a multinational working environment
  • Competitive salary with attractive set of social benefits
  • Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
  • Personal and professional development through a variety of training programs (hard/soft skills)

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.