Order Management with Russian in Timişoara

logistics - order management specialist - timisoara

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, rusă

Adresa/ adresele jobului

Timișoara

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Timișoara


GENERAL SCOPE OF THE JOB:
- Ensuring operational support to the Customer and processing all the requests / orders received from the Customer

JOB OBJECTIVES:
- Customer relationship administration
- Meeting Customer's expectations / targets / metrics / Key Performance Indicators
- Usage of the Customer's tools / Follow up of the Customer's processes & procedures
- Management of all incoming requests / orders
- Management of the backlog (orders and orders related requests)
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation

TASKS, ATTRIBUTIONS, ACTIVITIES:
Customer Operational Support:
- Manages Customer relationship through providing daily operational support
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages
- Deals with and coordinates any order prioritization request with the Customer, to meet expectations
Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
- Ensures that Service Level Agreement is met at individual level
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level
- Stores documents (including preparation steps like printing and scanning)
- in common electronic repository (currently order management system)
- in local repository (country dependent)
Backlog Order Management:
- Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations
- Provides continuous visibility of the orders / requests backlog situation to the Customer
- Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog
Escalations:
- Knows and uses the escalation matrix (both internally and with the Customer)
Controlling & Quality:
- Contributes in reaching the defined process parameters & business fundamentals ( internal Key Performance Indicators, Customer's inventory levels, etc)
- Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity)

LEVEL OF STUDIES:
- University graduate

PROFESSIONAL EXPERIENCE:
- Experience in Supply Chain/Logistics and in SAP is preferred
- Computer (internet, MS Office package)
- Foreign languages (both written & spoken) - English, Russian
- Customer relations management / order management (desired)

JOB COMPETENCIES AND ABILITIES PACKAGE:
COMPETENCIES:
- Good verbal & written communication skills
- Good command of English
- Good analytical & synthesis skills
- Rigorous and accurate working style
- Good working knowledge of MS Office (especially Excel)
- Basic domain knowledge
- Good Customer relationship capacity
ABILITIES:
- Customer focus
- Problem solving oriented
- Good energy level
- Self & Professional motivation
- Self confidence & independence in decision making
- Punctuality & Flexibility
- Team work capability