Order Analyst with Czech

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, cehă

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    - Management of all incoming requests / orders
    - Management of the backlog (orders and orders related requests)
    - Addressing all written / verbal requests and complaints received from the Customer
    - Process improvements proposals / implementation

    Customer Operational Support:
    - Manages Customer relationship through providing daily operational support
    - Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
    - Keeps Customer informed of progress at all stages

Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues

Backlog Order Management:
- Proactively monitors backlog of orders / requests using different tools & reports
- Provides continuous visibility of the orders / requests backlog situation to the Customer

- Computer (MS Office package)
- Foreign languages – English and Czech 
- Customer relations management / order management / supply chain / logistics (desired)

- Good verbal & written communication skills
- Good analytical & synthesis skills
- Rigorous and accurate working style
- Basic domain knowledge
- Good Customer relationship capacity

- Customer focus
- Problem solving oriented
- Good energy level
- Self & Professional motivation
- Self-confidence & independence in decision making
- Punctuality & Flexibility
- Team work capability