Manager is a position responsible for delivery of departmental results through successful direction and management of a team or staff. Assures the highest level of customer satisfaction.
The individual in this position is likely to be a first time manager who has performed technical or professional duties in a support environment. A significant component of the position will entail gaining knowledge of policies affecting staff and in development of effective management skills. The Manager will interact frequently with customers and other managers. The team is likely to be comprised primarily of technical or other professionals.
Example of Duties:
Establishes and communicates departmental objectives and implements plans to assure attainment of goals
Translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan
Carefully prepares and presents employee performance appraisals on time