Oracle Database Senior Technical Support Engineer

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Middle (2-5 ani)

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Oracle Database Senior Technical Support Engineer

• To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
• Contributing to Knowledge Management content creation and maintenance
• Working with development on product improvement programs (testing, SRP, BETA programs, etc.) as required
• Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets
• Maintaining product expertise within the team
• Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

• Proven professional and technical experience
• 3+ years of experience in database, network or system administrator role
• Excellent verbal and written skills in English as well as in local language

• Database administration and SQL: Oracle or other systems (DB2, SqlServer, etc …)
• Operating system knowledge (Unix, Linux and/or Windows)
Following technical skills are a plus:
· Programming in C, Java, Perl and/or SQL/PL-SQL
· Understanding of Oracle Enterprise Manager features including Grid Control
· Application Server/Weblogic Server
· Storage management (EMC, Storagetek, ExaData)
• Networking administration

Personal Competencies:
• Customer focus
• Structured Problem Recognition and Resolution
• Communication
• Planning and organizing
• Working globally
• Quality
• Team Working
• Results orientation