Operations Manager with Italian and English

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, italiană

Adresa/adresele jobului

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Candidatul ideal

Our client is one of the leading companies in automobile industry, producing about 3 million cars a year. We are looking for an Operations Manager with Italian athat will be responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.

Specific Responsibilities:

  • Leading the team to make the customer experience memorable in all different channels (voice, email, chat, social media).
  • Strategic management and continuous development of the processes of a project in at our location
  • Action planning, controlling the cost development and implementation of a stable staffing needs analysis
  • Coordinate several team leaders and ensuring quantitative performance indicators with profitable utilization
  • Establishes operational objectives and work plans, and delegate’s assignments to subordinate managers.
  • Responsible for achieving measurable results on time and on budget.
  • Prepares related reports and audits current procedures to monitor efficiency of operations.

Descrierea jobului

Main requirements:

  • Fluent in Italian and English.
  • Experience on similar roles
  • P&L management - cost reduction and revenue management experience
  • Client relationship development experience to build and maintain effective relationships and resolve concerns or problems
  • Enthusiasm and motivation of your assigned project staff
  • Preferably with knowledge of the automotive sector

Descrierea companiei

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the . healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents.

Learn more at .