Operations Executive - Italian Speaker

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, italiană

Adresa/ adresele jobului

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The position: Operations Executive in Targu Mures Office.

The duties of an Operations Executive include:

• Receive non-group enquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax
• Prioritize the work load according to deadlines, arrival dates specified service standard requirements
• Acknowledge all enquires and requests however received within specified service standard requirements
• Update the IT system with bookings and other information 
• Research appropriate suppliers including the utilization of non-contracted suppliers (hotels) wherever appropriate
• Contact suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation 
• Negotiate the best possible rates and conditions
• Provide suitable alternatives when required 
• Keep agents and affiliate customers updated on a daily basis as to the activities being undertaken in relation to the specific enquiry or booking
• Provide the customer with detailed information including prices that meet their requirement 
• Ensure that all enquiries and requests however received are managed to a successful conclusion within specified service standard requirements

Who you are

• Travel industry and/or Call Centre experience (desirable)
• Experience working in a customer facing role (required)
• Fluency in spoken and written English and Italian (required)
• A graduate
• Strong communication, interpersonal and client relationship management skills
• Good negotiating and influencing skills
• Accuracy, research skills and attention to detail 
• Ability to anticipate and solve problems
• Team working skills
• Stamina and persistence
• A “can do” approach
• Ability to work under pressure and to tight deadlines
• Willingness and ability to take ownership for decisions
• Initiative to achieve the best result
• Computer literate 

What we offer 

In return we offer:

• Opportunity to build a long term career within a stable multinational company
• Great team spirit
• Training and coaching 
• Development and career progression 
• Professional, vibrant and growing team 
• Competitive salary 
• Meal tickets
• Active social committee 

The next step is yours!

Please send your CV and covering letter in English setting out why you think you have the qualities we are looking for.

  • Interviu online
  • Do you have advanced Italian?
  • Do you have any Customer Service Experience?