Operations Executive - German Speaker

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, germană

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The position: Operations Executive in our Targu Mures Office.

The duties of the Operations Executive includes:

• Receive non-group inquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax
• prioritize the work load According to deadlines,
• date and time of the specified service standard requirements; • acknowledge all enquires and requests, however received within specified service standard requirements;
• update the IT system with reservations and other information; 
• research appropriate suppliers including the use of non-contracted suppliers (hotels)
• Contact suppliers according to the sales requirements by e-mail, fax or telephone to make a reservation 
• Negotiate the best possible rates and conditions
• Provide suitable alternatives when required 
• Keep agents and affiliates updated on a daily basis being undertaken in relation to the specific inquiry or booking
• Provide the customer with detailed information Including prices That Meet Their Requirement 
• ENSURE That all inquiries and requests however Received has managed to a Successful Conclusion Within Specified standard service Requirements

Who you have

• Travel industry and Contact Center experience (desirable)
• Experience working in a customer facing role (required)
• Fluency in spoken and Written English and German (required)
• A graduate
• Strong communication, interpersonal and client relationship management skills
• Good negotiating and Influencing skills
• Accuracy, research skills and attention to detail 
• Ability to advance and solve problems
• Team working skills
• Stamina and persistence
• A "can do" approach
• Ability to work under pressure and tight deadlines
• Willingness and ability to take ownership of decisions
• Initiative to achieve the best result
• Computer literate 

What we offer 

In return we offer:

• Opportunity to build a long term career within a stable multinational company
• Great team spirit
• Training and coaching 
• Development and career progression 
• Professional, vibrant and growing team 
• Competitive salary 
• Meal tickets
• Active social committee

The next step is yours!

Please send your CV and cover letter in English setting out why you think you have the qualities we are looking for.

  • Interviu online
  • Do you have advanced German?
  • Do you have experience with Customer Service?