UnifiedPost is looking for an Operations Analyst to join its growing team in Timisoara. As part of our Operations & Support department, you will focus on monitoring our document processing and delivery services, ensuring that production processes run smoothly and incidents are promptly reported. This in turn will allow UnifiedPost to ensure service delivery according to service level agreements (SLA) and maintain a seamless interaction with partners and suppliers.
As Operations Analyst, your primary tasks will include:
Monitor document processing & delivery across the multiple channels to, and from, the UnifiedPost platform;
Analyse production processes and reports to ensure that SLA terms are met;
Detect and register production issues & gather additional information from reporting tools or directly from partners & suppliers;
Together with your team members, define an efficient production plan and follow-up on the daily schedule;
Perform checks and make status reports on daily operational activities;
Support production administration (invoicing, stock management, reporting).
Relevant experience working closely with partners and suppliers;
Proficient with MSOffice (Excel, Word);
Basic understanding of xml, mysql, php would be an asset;
Capable to synthesize, aggregate and report data according to business-specific needs;
Detail-oriented, analytical, open-minded and willing to acquire more technical knowledge;
You value team effort and act as real team player;
You are an excellent communicator in English, both written and spoken. Knowledge of French and/or Dutch would be an asset.
Young and dynamic technology company with plenty of growth opportunities in the field of new technologies, SaaS and Agile;
We encourage and support professional development especially (but not limited to) Ruby, Ruby on Rails, Java, Agile teamwork;
Great office location in the heart of Timisoara;
Excellent remuneration package and benefits, including the possibility to work from home;
Join a team of professionals active in a variety of local IT & Agile communities, who participate regularly in local, national and international events;
Active organizers of fun events – hint: Belgian beer, chocolate, waffles, and more.