Online Support Specialist, Norwegian Language
Entry (0-2 ani), Middle (2-5 ani)
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We are a team of young professionals with various interests and educational background, but united by the goal to assist others. We currently look for a new colleague with:
- Advanced Norwegian language skills (especially written communication);
- Average knowledge of English
- Excellent verbal and written communication skills
- Good computer (Microsoft Office, Internet, E-mail) skills;
- Client orientation;
- Problem solving attitude;
- Logical thinking and initiative.
- Communicates by e-mail and through social media (FB) with survey respondents from Norway;
- Investigates complaints, alerts the responsible departments and collaborates efficiently to reach a satisfying resolution for the respondent;
- Proofreads and sometimes translates various communication materials used for community members (website banners, newsletters, special notifications etc.);
- Monitors community content (quick polls, comments) posted by members;
- Updates the database according to requests;
- Provides relevant feedback to other teams with the aim to trigger process improvements
- Draws up monthly reports in order to monitor his/her support activities, as well as those related to the communication with the respondents.
- Part time: 30 hrs. / week (6 hrs. / day)
Offer (bonus, benefits):
- Competitive salary
- Excellent career opportunities within a multinational company
- Young and dynamic working environment