Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

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Candidatul ideal

Advanced English skills (both oral and written)
Experience in administrative field (receptionist, personal assistant, secretary, general office management) is a plus
Proficient with writing reports and business correspondence
Responsible and organized person
Professional, mature with an attention to detail
Strong communication and presentation skills
Ability to work under pressure and to efficiently handle multitasking
Advanced PC skills – including Excel knowledge
Possess good professional image, excellent phone mannerism and enthusiasm in customer service
Pro-active and highly resourceful

Descrierea jobului

Provide Front desk reception duties for the office which includes handling of all phone calls and manage internal & external customers timely and professionally.
Receive and greet all visitors in a professional and warm manner
Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
Assist in General Office administration.
Assist in the coordination of ad-hoc company functions/events.
Assist in any ad-hoc duties, projects and activities as and when required.
Accountable for administrative support of management;
Accountable for equipment maintenance;
Implements and controls security policies;

Descrierea companiei

SYKES is a global leader in providing customer contact management solutions/customer engagement solutions and services in the business process outsourcing (BPO) arena.
SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media.
Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa).
SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Sykes Romania has offices in Cluj Napoca, Sibiu and Oradea.
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SYKES este o companie multinațională, de tip BPO (Business Process Outsourcing), lider mondial în oferirea de soluții și servicii de management al relațiilor cu clienții.
Cu aproape 40 de ani de experiență în Customer Service la nivel global, pesteangajati, peste 65 de centre de relații cu clienții distribuite în 23 de țări, SYKES este un partener de încredere pentru clienții săi.
Din Martie 2010 SYKES își desfășoară activitatea și în România, având în prezent birouri la Cluj-Napoca, Sibiu, Oradea si Brasov și peste 1400 angajati care oferă suport tehnic și informational în mai multe limbi străine.