With over 4000 employees, Cegeka is one of the most important ICT providers in Benelux. We develop, implement and manage IT applications and infrastructures for medium-sized and large organizations. We overcome challenges for clients in the healthcare, social security, retail, public, industry, logistics and financial sectors. Our current portfolio includes customers from all over the world, with a vast majority in the BeNeLux region, customers for which we are availableCustomers use our services to implement and integrate IT infrastructures, managed services, outsourcing, user support, desktop management, the development and implementation of applications, technical support and consultancy. With our own data centers in Hasselt (BE), Leuven (BE) and Gelleen (BE), we are ready for the future and for new business models, and so are our customers.
We are looking for a NOC Technician to join our NOC Technicians Team in Cegeka Romania, team which handles medium-complex infrastructures, mainly enterprise environments. The team has more than 20 members in Bucharest and Iasi and collaborates with colleagues from Romania, The Netherlands and Belgium to ensure that the quality of the services provided is at the highest level.
As a member of this team, you will be involved in monitoring the infrastructures of our customers, perform checks and handle incidents as a SPOC. You will investigate the incidents and escalate the ones that you can’t handle to the specific technical groups (Wintel, Linux/Unix, Virtualization, Network&Security, etc.). We have an internal knowledge base which is permanently updated by your team and other technical teams, in order for you to have access to technical options when solving an incident.
You will also make sure that the infrastructures are up and running and that the incidents are acknowledged and resolved in the agreed time frame. In addition to that, another part of your activity includes performing proactive daily checks of the different environments.
In terms of working hours, the team operates on a 24 by 7 basis. There are 3 main shifts that you and your colleagues will cover: 07:00 – 15:30, 15:00 – 23:30 and 23:00 – 07:30.
We are ITIL certified, which means that we respect specific standards for the procedures and operational flow we have in place, which are implemented division-level. In addition to that, in order to increase efficiency and transparency in terms of team interaction and communication, we periodically have 121 meetings and team meetings, which help us deliver our services continually while not overburdening the team members.
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