Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

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Your Mission:

 

The goal of this position is to help end-users to properly work within environments from IT perspective.

 

Your role:

  • Technical SPOC for employees
  • Create, delete, modify or reactivate accounts and or accesses for business and operational applications
  • Remote Desktop Technical Support or On-Site Support as per company’s business need
  • Hardware, software and network support
  • Propose and implement the best and quickest solution for a IT request and/or incident
  • Coordinate all actions with the user and with each impacted local support team
  • Participate to Knowledge Management Process
  • Improve IT processes as per business needs

Your experience:

  • You have expertise in using Microsoft Windows 7 and Microsoft AD
  • You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive
  • You are client oriented
  • You have good relationship and communication skills
  • Good working knowledge of English, French is a plus
  • Knowledge of TOIP Telephony/ Virtual Machines/ Printing solutions/ Windows environment/Internet Protocol