Context of the job:
With over 4000 employees, Cegeka is one of the most important ICT providers in the Benelux. We develop, implement and manage IT applications and infrastructures for medium-sized and large organizations. We overcome challenges for clients in the healthcare, social security, retail, public, industry, logistics and financial sectors. Customers use our services to implement and integrate IT infrastructures, managed services, outsourcing, user support, desktop management, the development and implementation of applications, technical support and consultancy. With our own data centers in Hasselt (BE), Leuven (BE) and Geleen (NL), we are ready for the future and for new business models, and so are our customers. As well as the Belgian domestic market, Cegeka also has branches in the Netherlands, Italy, and Romania, where we have subsidiary companies for remote management and software development.
Cegeka is a System Integrator that provides Managed Services for multiple customers across Europe on a 24 by 7 basis. The CGMSC (Cegeka Global Managed Services Centre) Division provides remote management and monitoring services for complex IT infrastructures.
As the CGMSC Monitoring Coordinator, you will fulfil a crucial role in our multi-customer organization. You are part of the CGMSC Engineering Team and you are the sole technical responsible for defining and maintain monitoring standards across the environments and technologies that we support.
Build and maintain the standard monitoring plan for CGMSC managed technologies and for future services;
Coordinate with the teams managing the monitoring applications to ensure that the applications are aligned with the standard monitoring plan requirements;
Work towards creating and maintaining integrations between the monitoring tools and additional tools (patching solutions, CMDB, etc.) in order to automate day-to-day tasks and maintenances;
Work towards creating correlations between the monitored objects (for instance avoid alerts from child objects if parents have already triggered the alarms);
Work towards a unified monitoring approach for all customers;
Provide on demand consulting for technical transitions and monitoring setups;
Keep an overview of the active structural issues within the monitoring setup and facilitates their resolve;
Ensure the accuracy and consistency of the active addendums to the standard monitoring plan;
Define the list of prerequisites needed from the operational teams so that monitoring applications can be correctly deployed for existing and future services;
Define the list of prerequisites the environments must meet in order to be monitored (access rights, firewall rules, minimum hardware requirements, etc..) for existing and future services;
Provide 3rd line support for System Center Operation Manager managed environments;
Implement major changes for System Center Operation Manager managed environments;
Maintain a strict adherence to change management procedures before performing any change;
Accurate ticket documentation of the support request and troubleshooting steps taken;
Take ownership and responsibility for all tasks assigned;
Ensure deadlines of own tasks are respected;
Provide assistance to application teams for SCOM integrations;
Create and modify the technical procedures, manuals and processes for monitoring projects;
Interact with 3rd party providers in order to address functional issues of monitoring applications;
Interact with the Customer, by positively exposing Cegeka during the direct communication with customers;
Work in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard;
Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations;
Attend trainings, team meetings and operational meetings;
Provide technical training for operation teams when needed or when new tools are adopted/ are integrated within the monitoring environment.
Expert knowledge of Microsoft System Centre Operations Manager;
Solid knowledge of Nagios or a similar monitoring application;
Solid scripting knowledge (VBs and PowerShell are a must);
Solid knowledge of server operating systems: Windows Server, Windows Server 2008 (R2), Windows Server 2012 (R2); Linux/ Unix;
Solid knowledge with hardware monitoring tools: HPSIM/ IBM Director/ Dell Open Manage;
Good knowledge of TCP/ IP & communication: LAN/ WAN/ VPN;
Good knowledge of Virtualization Solutions;
Good knowledge of Storage Area Networks is a plus;
Knowledge of SQL/Databases & Citrix is a plus;
JSON and RESTful knowledge is a big plus.
Python knowledge is a big plus.
What you should have:
5 – 8 years of experience in a similar position;
Strong desire to work in a collaborative environment;
Passion for IT and strong interest in self-development;
Ability to adapt quickly to constantly changing business priorities;
Excellent organizational skills;
Initiative is required in day to day tasks;
Strong team spirit and involvement;
Punctuality and flexibility - Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation;
Good coaching skills;
Excellent English skills both written and verbal.
Offer (benefits, bonuses):
Flexible working environment within a dynamic team;
We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days in accordance with internal policies;
Private medical subscription, you can choose from 2 providers;
Free Gym Subscription - fitness, aerobic, pool;
Preferential rates to 7Card subscription;
Team events (team building, team hangouts, Christmas party, etc.);
Relaxation room (tennis table, darts, board games, X-box, etc.);
Access to various training programs (soft and hard skills trainings, according to the internal policies);
Long term career development programs;
Being part of a growing organization with Belgian roots.