The Monitoring Analyst handles alerts of technical problems and works to resolve them. This position requires a person who can think ahead so as to implement proactive measures.
Monitoring Analysts should be capable of solving a variety of technical problems, including those that may not have standard resolution methods. In such cases, the Monitoring Analysts should be able to :
The Monitoring Analyst must demonstrate excellent technical knowledge with a minimum of 1 year of IT support experience.
Proven experience with several operating systems and monitoring tools is considered a strong advantage.
Proven experience with Office software (Word, Excel, Outlook).
Basic Knowledge of hardware components.
Basic Knowledge of networking (TCP/IP, etc….).
Strong Analytical skills.
Excellent level of English language.
Available to work in a 24/7 schedule.
Outstanding analytical abilities, multitasking and able to work in a fast paced environment.
Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.
Excellent written and verbal communication skills.