Acest job nu mai este activ.

Adresa/ adresele jobului

București

Acest job nu mai este activ.

Job Mission

The Monitoring Analyst handles alerts of technical problems and works to resolve them. This position requires a person who can think ahead so as to implement proactive measures.

 

Key Responsibilities

Monitoring Analysts should be capable of solving a variety of technical problems, including those that may not have standard resolution methods. In such cases, the Monitoring Analysts should be able to :

  • analyse the problem and, depending on the complexity and resolution time constraints, either will solve it or seeks help;
  • perform troubleshooting to diagnose and isolate complex technical problems;
  • handling incidents and following them through completion or escalation in accordance with procedures for fault management and ticketing systems;
  • incident management;
  • recording the problems encountered and techniques used to solve it for future reference.

 

Candidate's Profile:

The Monitoring Analyst  must demonstrate excellent technical knowledge with a minimum of 1 year of IT support experience. 

Proven experience with several operating systems and monitoring tools is considered a strong advantage.

Proven experience with Office software (Word, Excel, Outlook).

Basic Knowledge of hardware components.

Basic Knowledge of networking (TCP/IP, etc….).

Strong Analytical skills.

Excellent level of English language.

Available to work in a 24/7 schedule.

Outstanding analytical abilities, multitasking   and able to work in a fast paced environment.

Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.

Excellent written and verbal communication skills.


Acest job nu mai este activ.