Manage customer complains (drive root cause analysis, 8D report).
Drive continuous improvement process.
Drive root cause investigations for internal plant issues.
Main driver for nonconform products management coming out from his projects responsibility.
Responsible to check process changes implementation.
Asses process preventive corrective actions robustness.
Perform system, process, product audits as per ISO TS 16949.
Elaborate related work instructions, visual aids, Process Control plan.
Ensures compliance to customer quality requirements.
Participates at APQP documents draw-up. Plans and coordinates the PPAP (Production Part Approval Process) documentation draw up and provides them to customers in order to obtain PSW (Part Submission Warrant).