Orange Romania is looking for a new colleague to ensure end-to-end and continuous quality improvement of mobile data service.
As a Mobile Data Service Manager you will analyze the service KPI and KQI trends, define and follow-up service improvement plans. Act as a customer advocate, plan, organize and chair regular service quality review meetings with key stakeholders.
Build and maintain service catalogue, which documents SLAs and provide a view of end-to-end service performance. Make sure a virtual team is available and capable of managing technical problem investigations and technical service recovery, covering all technical platforms, applications and services and an effective support model is in place & working (. incident, change, problem, communications). Make sure that post service incident reviews are undertaken for all major or critical service failures, and that root cause investigations are carried out and recovery actions put in place to limit the risk of re-occurrences.
Act as a point of reference for information regarding services, support processes, and competitive benchmarking. Provide consultative expertise on the processes managed by the team to ensure effective business use.
Own the day to day service relationship with 3rd parties service providers, assess and oversee service partners’ performance
You will be involved in a dynamic domain which constantly needs improvement, adjustments and a proactive attitude.
You will work on different technologies and interact with other teams, other Orange Group technical experts and third party providers.
Who you are:
What you will be doing:
What you know and will be working with:
Working language(s) : Romanian and English
Thank you for applying!