Microsoft Systems Specialist
Senior (5-10 ani), Middle (2-5 ani)
Why should you join us?
We are looking for a Microsoft System Specialist who is responsible for delivering a highly developed, performant and stable Microsoft platform to a company of 800+ IT specialists.
The role also involves providing technical assistance and support for incoming queries and issues related to computer systems.
What we’re looking for?
- Provides support and solutions for all Information Technology products and services to end users and clients from Metro Systems Romania head office.
- Support may include answering questions, troubleshooting problems, teaching or instructing end users regarding software or hardware functionality and IT policy.
- Determines the most effective manner to resolve the technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.
- Records problem information into the ticketing system. Updates tickets with appropriate entries of activities, and closes tickets with resolution entered upon completion of the job.
- Deployment of computers, monitors, telephones, printers and other IT equipment.
- Management of control access and time attendance system.
- Hardware “break-fix" and service & management of various fleets of IT equipment.
- Assist with audio & video hardware and software configuration, operation, troubleshooting and maintenance.
- Resolves Level 1 and Level 2 tickets. Elevates complex and/or high priority problems to the appropriate support units and systems engineers for further resolution.
- Provides technical installation, configuration and maintenance of server and storage hardware.
- Maintains and administers file server operating requirements for file and application server needs
- Assures the highest level of security by patching local desktop clients and servers (Microsoft Operating System patching and McAfee antivirus solution management).
- Evaluates and monitors performance of hardware (desktops, laptops, servers) and propose appropriate actions
- Plans and documents modifications and enhancements to server hardware and software
- Create and maintain documentation and procedures for all relevant technical aspects
- Works collaboratively with product verticals and professional units from Metro Systems in integrating data and communications networks.
- Occasional travel required to support off-site meetings from a technology perspective (. connectivity) and/or to perform hardware and software maintenance.
- Assists in inventorying and mapping desktop and server equipment.
You’re a great fit if you have:
- Must have expert level knowledge of Microsoft Office Suite, Microsoft Office 365 environment and Windows Desktop Operating Systems.
- Proficient skills in Windows Serverand Windows 10, SCCM, WSUS, Active Directory
- Good experience with HP ProLiant servers, VMWare ESXi and Veeam technologies and are preferred
- Good experience with network infrastructure services and protocols (TCP/IP, DNS, DHCP, Firewall, Proxy).
- Experience with desktops and laptops hardware from HP, Dell and Lenovo
- Experience with MAC operating system and Apple devices.
- Familiarity with a wide range of standard computer hardware and software applications.
- Will be considered a plus IT certifications (. Microsoft Office Specialist, Microsoft Certified Professional)
- Have a systematic problem solving approach, coupled with a strong sense of ownership and drive;
- Have a good sense of humor;
- Are self-motivated in order to achieve consistently high quality results;
- Ability to understand and prioritize the needs of the customer
- Good command of English, both spoken and written
What we offer?
- Opportunity to learn and work with a variety of technologies
- Career programs
- Multicultural, Agile environment that encourages new ideas and innovation
- Flexible working hours
- Lunch tickets
- Medical subscription and life insurance
- Private pension
- Fitness centers discounts, sports activities and other company events
- Good transport connections and free parking
- Relaxation area (ping pong, foosball, massage)
- Free account
- And…fresh orange juice, good coffee, fresh fruits.