Microsoft Solutions Support Specialist -18 months

Nivel cariera

Middle (2-5 ani)

Adresa/ adresele jobului

București


Main missions :

Participate in the Support activity of the Corporate solutions for the Orange Group customers, including mainly Exchange, Lync and Active Directory. 

As part of the Corporate Post Delivery team you will:

•  Support Level 2 activity of the Corporate solutions for the Orange Group customers, including mainly Microsoft solutions: Exchange, Lync, Active Directory …

•  Collect, analyse and translate countries users authorization requirements

•  Share your technical expertise within Orange Group 

On the other hand you will manage the change management process in order to ensure that the change workstream is managed in an effective and efficient manner.

Role 

Working to support the Corporate solutions for the group, based on Microsoft technologies, you will be integrated in the support team to solve all technical issues reported by the Orange group customers and propose solutions or escalate to the upper technical level. You will also make all requested changes according to the defined processes and will perform regular checklist to control the consistency of the information. You will contribute to deliver on time & quality all expected answers. 

You will collaborate with the Engineering teams and use all our Suppliers support contracts

Aim

-  Contribution to the Level 2 support activities with respect of the SLA

-  Share the competencies over the group with integration in the experts community

-  Answering to the countries requests by giving the rights on the corporate application / trace the requests

-  Improve & keeping a good relationship with our customers

-  Ensure that the change workstream is managed in an effective and efficient manner

Main activities : 

-  Participation in technical support (incidents, changes)

-  Complete and document the knowledge database with technical procedures, operational support guides  

-  Provide solutions to internal technical requests, in pro-active or reactive mode

-  Manage & lead the change management process, instances

-  Provide reporting for the change process

Candidate’s profile

Specific knowledge / abilities required :

Technical competency on MS products (priority according to order) :

•  Active Directory (policies, laws users management and ACL management)

•  MS Exchange 2010 

•  Lync 2013

•  Windows Server 2008 

•  Knowledge of Tivoli Identity Manager from IBM 

Other skills:

- Adaptability to work in an international and remote environment

- Capacity of analysis and synthesis

- Experience in support environment

- Very good communication skills;

- Ability to collaborate technically with other groups

- Troubleshooting skills

- Team working

- Open mind proper to international team working

- Autonomy

English: fluent

French:  intermediate (at least)