Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite


Adresa/adresele jobului

Key Responsibilities


  • Coordinate operations for designated process and team;
  • Deliver on agreed KPIs, escalate when the case and implement corrective actions plans;
  • Provide necessary data files and reporting to support the business;
  • Present performance indicators in operational reviews, analyze data & trends, implement continuous improvement initiatives;
  • Ensure that Master Data Process Maps and SOP's are followed and process controls are in place.


  • Adhere to  HR practices in terms of people retention, performance assessment, motivation and talent development;
  • Perform Individual Performance reviews with the team members;
  • Develop action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members;
  • Owning and facilitating team meetings for better process performance and enhancement of team skills;
  • Facilitating issues resolution not only within the team but also inter-team and cross-functional;
  • Owns 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR processes like employee health and safety regulations etc.;
  • Ensure all team members are aware of KPIs for agrees deliverables and of current & expected performance output.

Stakeholder management 

  • Build strong and effective relationships with HTR actors in Business Units.


  • Operate within the Department Budget;
  • Drive productivity improvements within operations;
  • Identify opportunities for cost reduction

Continuous improvement

  • Identify improvement opportunities on processes, raising them as a proposal to the next level for validation. Responsible for testing and implementation;


  • Execute on growth plan and agreed transitions for designated teams/processes.

Skills and relevant work experience

  • (+) 2 years’ experience in Master Data processes;
  • Team coordination experience;
  • Prior experience in Shared Service Centers highly preferred;
  • Previous experience providing Processes and Tools solutions for line managers.

Key skills

  • Business acumen, Client relationship, Job interviewing skills, Assessment skills, Communication &negotiations skills, Project Management skills, Change management skills.

Leadership behavior

  • Serves as employee advocate and visible change agent;
  • Operates efficiently and effectively in a matrix environment;
  • Demonstrates effective collaboration without formal authority.