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Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

București

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AQUASoft is a technology services and outsourcing company. We have extensive partnerships with the world's IT leading companies and work with corporations of all sizes. Our company works in the same teams with customers in order to deliver high-performance solutions. We have extensive expertise in programming, packaging, consulting, technology and outsourcing, helping our customers achieve excellence in their operational field, increase their ROI and reducing the TCO.

Mandatory skills you should possess:

  • Advanced level of German & English (both written and verbal)
  • Good IT skills - Knowledge of standard office applications such as MS Office, operating system Windows 7, Windows 8, Lotus Notes and specific client applications
  • 1 year of experience  in customer support
  • Previous experience in providing voice and remote support

We'd also like it if you have:

  • A can do attitude
  • Very good analytical skills
  • Excellent communication skills (both written and verbal)
  • Willingness to learn fast
  • Ability to work under pressure
  • Ability to multi-task
  • Availability to work in shifts

Your main responsibilities will involve:

  • Providing initial remote technical software & hardware support  to clients
  • Consistently interacting with customer and supervisors to have the issue solved
  • Analyzing problems/situations, understanding problem impact on client business
  • Responding to client queries, providing timely resolutions to client issues
  • Maintaining positive client relationships even under stress
  • Logging all related activities for each customer query and handling client data securely
  • Responding to requests for technical assistance in person, via phone, electronically
  • Adhering to service desk procedures and respecting SLAs
  • Performing problem management and end-to-end problem ownership
  • Routing all Global Service Desk non solvable incidents/service requests to the appropriate second level workgroup, based on agreed service levels
  • Identifying and escalating situations requiring urgent attention
  • Tracking and routing problems and requests and documenting resolutions

We have a strong desire to enlarge our young and enthusiastic team so send us your application, but please keep in mind that we will only shortlist the applicants who are meeting most of the criteria outlined above.


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