We are looking for a L3 Technical Support Engineer to join our Customer Support team.
As a member of the Global Customer Support team, you will be responsible for providing dependable and timely resolution for complex software issues related to client's products. As a technical expert, you are expected to act as a point of contact for challenging support cases. You will need to become an expert for these products and ensure the quality of service and SLA compliance.
Our ideal candidate has great interpersonal skills, as the role requires you to maintain close relationships with customers, fellow team members, DevOps teams, R&D teams, and product teams.
If you are excited to serve as the subject matter expert to a growing customer base, while continuing to grow and expand your knowledge, then this is the right challenge for you.
About Tellence Technologies:
Tellence Technologies is an engineering solution center, focus on providing software development, product quality assurance & customer support services. Tellence operates in a broad range of industries: telecommunications, media, banking, online gaming, mobile applications, internet applications, semiconductors, automotive, security and B2B applications.
We are committed to uncompromising services and the highest quality solutions. Close to the city downtown, we provide a friendly, flexible and professional work environment.