The Technical Support Specialist will diagnose and troubleshoot software and hardware problems, hold training/coaching sessions, and help Technical Support Representatives handle customers’ cases. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Develop and create documentation and support materials for technical support representatives.
Train other staff and stakeholders on technical issues as needed.
Installation and routine maintenance of TVs, audio and other devices on set.
Excellent communication skills
Solution oriented and able to solve challenges
Above average English communication skills
At least 3 years of relevant experience
At least 1 year of experience in working with TVs