Level 2 Technical Support Specialist (with German)

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, germană

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Support Center Representative-Application Maintenance & Support

Industry:Banking / Financial Services / Automotive

Role description:

  • Responsible for the maintenance and support of application systems currently running on various platforms, such as Mainframe, Client Server and WEB.
  • Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
    • Application specific scripts on dedicated server platforms
    • SLA checkpoints (. server response times, downtimes, process availability, etc.)
    • Interfaces (. log files, scripts, file transfers etc.)
    • Databases (. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
    • Definition and Performing daily health checks (. daily data imports, file transfers and provisioning on dedicated servers, etc.)
  • Provide support in all deployment and administration related activities;
  • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
  • Provide basics tasks of 3rd level support including debugging, test cases;
  • Responsible for incident, problem, change, release, configuration management, technical support;
  • Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
  • Create/update product documentation;


Technical description of the application cluster:

  • Windows server (IIS) configuration and maintenance;
  • Windows ServerActive Directory configuration and maintenance;
  • Oracle PL/SQL analysis, code debugging - Oracle-SQL, MS SQL 2008;
  • Main technology for the application cluster: .NET and higher / C# and higher
  • Tools: IBA Logfile Viewer, XML Spy, CyberArk, MS Visual Studio, Visio

Required skills:

  • experience in a similar position
  • IT background (.:  Computer Science, Automation, Cybernetics graduate)
  • Basic database understanding (how it works, query interpretation, query writing)
  • Ability to interpret/analyze code and application logs in order to troubleshoot errors
  • Problem solver, customer oriented
  • Ability to analyze, synthesize and make decisions under SLAs
  • Strong communication skills
  • Teamwork skills
  • Negotiation skills, diplomatic
  • English: fluent
  • Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
  • Willing to do on call support (from home)

Nice to have:

  • German: intermediary/fluent
  • ITIL V3 certification

Experience in the following:

  • Windows Server
  • Oracle SQL / MS SQL, Oracle PL/SQL, Oracle
  • MS SQL Server 2008 R2, MS SQL Server 2012
  • Programming skills in .NET and higher / C# and higher
  • Programming skills Oracle-SQL, MS SQL 2008
  • Active Directory
  • HP Business Service Manager
  • IIS (Internet Information Server) Web Server


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