Level 2 Technical Support Specialist-Java

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Financial Services Division of a Major German Car Manufacturer in IBM is looking for the following role:

Role description:

  • Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
    • Application specific scripts on dedicated server platforms
    • SLA checkpoints (. server response times, downtimes, process availability, etc.)
    • Interfaces (. log files, scripts, file transfers etc.)
    • Databases (. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
    • Definition and Performing daily health checks (. daily data imports, file transfers and provisioning on dedicated servers, etc.)
  • Provide support in all deployment and administration related activities;
  • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
  • Provide basics tasks of 3rd level support including debugging, test cases;
  • Responsible for incident, problem, change, release, configuration management, technical support;
  • Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
  • Create/update product documentation;

Technical description of the application cluster:

  • Windows server (IIS or higher) configuration and maintenance;
  • Windows Serverconfiguration and maintenance;
  • AIX / Linux Red Hat Enterprise
  • Oracle PL/SQL analysis, code debugging - Oracle-SQL, MS SQL 2008;
  • Oracle Java RT / Java 2 SDK Standard Edition or higher, Perl, ASP.NET analysis and debug
  • Tools: XML Spy, CyberArk, Visio, Adobe Experience Manager, SSH and Telnet Clients (eg. PuTTY, WinSCOP etc.)

Required skills:

  • experience in a similar position
  • IT background (.:  Computer Science, Automation, Cybernetics graduate)
  • Basic database understanding (how it works, query interpretation, query writing)
  • Ability to interpret/analyze code and application logs in order to troubleshoot errors
  • Problem solver, customer oriented
  • Ability to analyze, synthesize and make decisions under SLAs
  • Strong communication skills
  • Teamwork skills
  • Negotiation skills, diplomatic
  • English: fluent
  • Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
  • Willing to do on call support (from home)

 Nice to have:

  • German: intermediary / fluent
  • ITIL V3 certification

Experience in the following:

  • Windows Server
  • Oracle SQL / MS SQL, Oracle PL/SQL, Oracle
  • MS SQL Server 2008 R2, MS SQL Server 2012
  • Knowledge of AIX
  • Programming skills Oracle Java RT / Java 2 SDK Standard Edition or higher, Perl
  • Programming skills Oracle-SQL, MS SQL 2008
  • Knowledge of Webtrends Analytics 9 or higher
  • .NET / C#, C++ knowledge
  • Linux Red Hat Enterprise
  • HP Business Service Manager
  • IIS (Internet Information Server) Web Server or higher