Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/adresele jobului

Salariu brut pe luna

1800 - 2400 €


Who are we looking for?

We are looking for a Support Engineer who is used to keep the customer satisfaction at its highest level.
You want to be a Netcentric ambassador and let our customers experience excellent support.

You are a good fit if you consider yourself a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Desired Skills and Experience

  • You have experience in level 2 technical support for web applications 
  • You understand customer needs and you put yourself in the customer’s shoes and guide his expectations
  • You are familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
  • You are familiar with HTML5, CSS, and Java
  • You are familiar with ITIL best practices
  • You have basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook
  • You have the ability to collect use cases and convert them into technical issues
  • You are confident and you have the communication and interpersonal skills to lead customers in urgent or critical situations
  • By monitoring the alerts and notifications, you can respond according to the event management strategy
  • You can perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
  • You have good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
  • You are flexible and you can adapt to the specifications of a new customer
  • You have strong verbal and written English language skills
  • You are willing to contribute to an on-call rotation plan 
  • You are eligible to work within the EU

What makes us smile when looking at your profile...

  • Hands-on experience with any kind of content management (including open source)
  • Task management, bug tracking, and wiki-based documentation tools like JIRA
  • Additional language skills, including German or Spanish, would be an asset

 Tech used: Adobe Marketing Cloud, Java, HTML, Linux, Apache, JavaScript

At Netcentric you get:

  • Centrally located office in Timpuri Noi with great fitout and standing desks
  • Flexible working hours and possibility of home office, respecting project needs
  • Apple work equipment
  • Customer base: large multinational companies
  • International and dynamic team
  • Travel to customers and other locations in alignment with project needs
  • Private medical subscription
  • 2 days Onboarding in one of our NC Offices across Europe
  • Off-site company events, including our annual company summit
  • Daily delivered fresh fruits
  • A large variety of drinks (coffee, water, natural soft drinks) at the office
  • Training, certification and conference attendance based on personal development goals
  • Micro Bonus system ()
  • Vacation: 22 days + December 24th and 31st + 1 additional day per calendar year in the company (maximum 30 days/year)
  • Sick days: 3 per year (days you are sick, at home, but do not need to bring a doctors note)
  • Referral bonus
  • Everyone has a voice, we are a Holacracy organization
    And much more...!