Level 2 Support Engineer - Product Software Team

support - unix - sql

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

167 Calea Floreasca, București; București


Looking for a dynamic and quick learner engineer, to complete the Level 2 Support team of eServGlobal. 

Position Responsibilities:

- analyzing and resolving incidents related to eServGlobal products

- answering to client requests and questions

- remotely monitoring and maintaining eServGlobal solutions

- implementing service requests according to specifications

- communicating with customers, partners and other teams within eServGlobal

- visiting customer sites to perform on site work, if requested

- writing knowledge articles on product features and specific procedures

- perform 24/7 duty shifts, answering to the support phone and performing planned interventions


Requirements

Proven knowledge of Linux/Unix. Solaris System Administration is a plus.

Knowledge of SQL and Oracle database server administration. Certification (OCA/OCP) is a plus.

Knowledge of shell scripting (bash, sh, ksh, awk, perl).

Knowledge of telecommunication protocols for value added services (SS7, INAP, TCAP, CAMEL, ISUP) is a plus.

Knowledge of Weblogic server and SOA is a plus.

Advanced level of English. French is a plus.


Team player who is self motivated and can work independently.

Willing and able to learn quickly new skills and technologies.

Willing to perform on-duty shifts (nights and weekends included).

_________

The compensation package is at a competitive level, related to the performance level .
Excellent professional environment.
Private medical services paid by the company for employees and family members.
Catering lunch provided by the company or lunch tickets.
25 working days vacation/year.